digital purchase FAQ’s

What is a Digital Download or Digital Copy?

  • A Digital Download or Digital Copy is a version of the full-length movie purchased over the internet. It’s a copy of the movie that can be downloaded or streamed to a computer, mobile device, or certain internet-connected TVs without a physical copy of the product. Depending on the purchase, this may include multiple files, artwork, behind-the-scenes content, etc.

How do I watch a Digital Purchase?

  • After purchasing a digital download from the website, you’ll immediately have the option of watching the film or downloading the digital file(s) to your device.

  • A receipt will also be sent to the purchaser’s email address with a link to access and download the digital purchase at any later time.

  • Customers can also view the film by downloading the Gumroad Library App for iOS or Gumroad Library App for Android. For additional instructions on use of the Gumroad Library App, click here.

  • For PREORDERS, the digital copy of the film will NOT be available until the date and time indicated in the product description. However, a purchase receipt will still be sent to the purchaser’s email address. A second email will be sent when the movie is released and available for viewing.

Do I have to purchase the film via digital download?

  • You do not have to purchase the film via digital download. “DEBT” will also be available on other popular digital video-on-demand platforms. Currently it is available on Amazon, but additional platforms will be added in the future. See the BUY page below “OTHER PLATFORMS” for links to purchase the film using other online platforms.

  • Bonus content (e.g., commentary and blooper tracks) may not be available on other video platforms.

Do I have a certain number of days to watch it once I buy it?

  • Once the digital copy is downloaded, there is no time limit before which the film must be watched.

  • If the digital purchase is a rental or a stream-only purchase, there may be a limit, please see the product description.

Is there a limit to how many times I can watch my digital copy?

  • If the digital copy is a download, there is no limit to the number of times it may be watched. If the digital purchase is a rental or a stream-only purchase, there may be a limit, please see the product description. At the time of initial release of “DEBT,” the digital copy is a download and there is no limit to the number of times it may be viewed.

Is the Digital Copy a download or a streamed version?

  • This will vary by product, so please see the product description. At the time of initial release of “DEBT,” the digital copy is a download, not a streamed version.

Can I watch the film on my television?

  • Yes, but this will require either a television with a built-in internet browser, or connecting another device to your television. This could be accomplished by connecting your computer to your television using an hdmi cable, or sending content from a mobile device to your television using airplay, etc.

Can I watch the film on my phone or tablet?

Why do I have to provide an email address?

  • The email address is used to send your purchase receipt and provide the link(s) to access your digital purchase(s).

What is Gumroad?

  • Gumroad is a third party, online platform that allows creators to sell products directly to customers. Essentially it’s the online “store” we partner with to distribute our film. For more information, visit the Gumroad website.

My purchase isn’t downloading, what do I do?

What are ZIP and RAR files?

I never received a receipt

My video will not play

Will the movie be in theaters?

  • At this time, there is no plan to release “DEBT” in theaters beyond the initial premiere screenings in September, 2019. However, please be sure to SUBSCRIBE to the mailing list to be notified if additional screenings are scheduled. And let us know on social media or via our CONTACT form if you’d like to see “DEBT” on the big screen.

How can I donate to help future Light in the Attic Films projects?

  • If you’re interested in being involved in a future project in any way, financial or other, please reach out using our CONTACT form. We are eternally grateful for everyone’s interest, attention and support.

  • Also, please be sure to SUBSCRIBE to the mailing list to be notified of future fundraising efforts.

Cart (0)